Customer Stories

Labels & Systems

Labels & Systems’ strategic use of Label Traxx not only streamlines operations, but also enhances customer service, as seen in the company’s ability to provide fast quotes and start production swiftly. Furthermore, L&S’s deep understanding of their customers’ needs, combined with the effective use of Label Traxx, contributes to building strong, loyal customer relationships and a robust referral-based business model.

Company Name: Labels & Systems

Customer: Michael Felitti, Owner/Manager

Label Traxx user since: 2001

“Label Traxx is the only business software in the building. The small size of the business and the fact that everyone knows everything about every job means that formal data collection is not used.”
Labels & Systems team

Challenges

  • Felitti wanted a manufacturing management software program and not just an estimating program
  • A small team meant the business needed to be as streamlined as possible
  • Needed to be able to analyze customer buying habits
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Results

  • Label Traxx provides one end-to-end system that handles the whole business from estimate to accounting
  • Customers can speak to individuals who have cross-functional capabilities and are able to quote, track job status or view schedules
  • Analyzing customer order history in Label Traxx helps to make decisions about whether to stock items
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The Story

To say that Labels & Systems, a label producer in Tampa, Florida, is an unusual company is a bit like saying that a platypus is an unusual animal. But unusual does not mean unsuccessful, in either case. Labels & Systems operates in a carved out space in the warehouse area attached to a beautifully restored old cigar factory near downtown Tampa. There are no signs to indicate that a $1 million plus per year label producer is in the building, and the parking lot is a patch of grass near the loading dock. But the story gets better.

More Customer Stories

Read more about how Label Traxx is empowering label printers across the globe.