Customer Stories

Label King

Siteline has proven to be an essential customer service tool for Label King, making order entry more efficient, especially for large, multi-line orders. It has been particularly important for Label King’s growing digital business, offering an intuitive, mobile-friendly, and visual experience for customers.

Company Name: Label King

Customer: Robert Parker, CEO of Label King

“Siteline is a real value-add and a huge time-saver.”

Challenges

  • Accounting and purchasing was disjointed and not integrated
  • Too much paperwork and redundant data entry
  • High burden on customer service staff through increasing order volumes and order complexity
  • Employees suddenly working from home due to the pandemic
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Results

  • Integrated accounts means faster invoicing and faster customer payments 
  • Siteline has decreased internal order entry time dramatically – particularly multi-SKU jobs
  • Customers can order repeat projects themselves through the Siteline web portal
  • Siteline job tickets drop straight into the MIS ready for scheduling
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The Story

When the pandemic hit, Robert Parker, CEO of Label King, CA, knew the company needed to optimize its workflow and provide digital and online tools.

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