Customer Stories

Amberley Labels, Coveris Group

Amberley Labels, part of Coveris’ packaging group, has recently begun implementing Siteline for Label Traxx at its Blandford site, enhancing its customer service capabilities.

The early stages of Siteline’s implementation have already garnered positive feedback from Amberley’s customers, appreciating the immediate, round-the-clock access to a wealth of information. 

Company Name: Amberley Labels

Customer: David Richards, managing director for Amberley Labels

“Customers that have received demos have all said what a great system Siteline is.”

Challenges

  • Managing complex cosmetic projects that last up to 24 months
  • Being able to respond to customer demands out of office hours
  • High burden on customer service staff through increasing order volumes and order complexity
  • Chasing artwork proof approvals
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Results

  • Implementing Siteline has given customer service a tool to collaborate with customers on projects
  • Siteline gives customers access to their account data 24/7
  • Customers can order repeat projects through the Siteline web portal
  • Siteline job tickets drop straight into the MIS ready for scheduling
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The Story

Coveris is one of Europe’s leading packaging companies, with more than 800 million euro in annual sales and over 4,500 customers. The company employs more than 4,100 people throughout its 26 production facilities, and is divided into three business units – Films, Flexibles and Labels & Board.

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Read more about how Label Traxx is empowering label printers across the globe.