Challenges

  • Meeting customer demands for just-in-time deliveries
  • Ability to respond in real time to customer queries
  • Visibility of jobs across the business for all departments

Results

  • Responsive customer service who are able to react immediately
  • One system means that all departments have visibility and accountability
  • Optimized organization in production
  • Accurate forecasting of materials and machine times for planning
  • Integration of departments streamlines workflow

The Story

Ramon Fernandez attributes much of Pro Label Inc.’s success to what he calls “extreme, maniacal” customer service. “This is what puts us on the map,” he says, while also crediting his South Florida label company’s strong growth trajectory to a bold move into becoming a digital-only label manufacturer.