Challenges

  • Accounting and purchasing was disjointed and not integrated
  • Too much paperwork and redundant data entry
  • High burden on customer service staff through increasing order volumes and order complexity
  • Employees suddenly working from home due to the pandemic

Results

  • Integrated accounts means faster invoicing and faster customer payments 
  • Siteline has decreased internal order entry time dramatically – particularly multi-SKU jobs
  • Customers can order repeat projects themselves through the Siteline web portal
  • Siteline job tickets drop straight into the MIS ready for scheduling

The Story

When the pandemic hit, Robert Parker, CEO of Label King, CA, knew the company needed to optimize its workflow and provide digital and online tools.