• Quotations were calculated by hand
  • Paperwork manually written
  • They were using multiple systems to handle their workflow
  • No system for tracking previous job data
  • Lack of consistency in the way they worked internally and with customers
  • Internal culture of resistance to change


  • Job specification records mean all processes are repeatable
  • Achieved ISO 9001:2008 due to exacting quality standards
  • Efficiency has increased
  • Work is consistent and accurate
  • Team is responsive to customer requests and requirements
  • Full material traceability meets customer requirements
  • Real-time visibility of all inventory items and value