Challenges

  • Existing management software that was complex for both customer service and management to use
  • A software workflow that was designed around the sheetfed offset industry lacking in specifics for the label industry
  • Quotations were cumbersome to generate
  • Convincing employees that further change to another system could be positive
  • Manual inventory tracking of raw materials

Results

  • Employees find Label Traxx easier to use and training of new staff is faster
  • Business benefits from Label specific workflow
  • Quotes can now be generated in minutes to keep pace with demanding customers
  • Sales staff have remote access to tools for estimating and job tracking.
  • Roll tracking system for raw materials that is integrated with suppliers saves time in purchasing, receiving and also in managing materials
  • Simple data collection system means Palamides can track profitability of every job with ease

The Story

American Label prides itself on being first. In 1967, the Salt Lake City company produced the first pressure sensitive labels manufactured in the state of Utah. In 2002, American Label became the first flexographic label producer in the state to adopt direct-to-plate imaging. Today, after nearly 40 years in business, American Label has some 35 employees operating eight narrow web presses in a 20,000 square foot facility. The company is one of the leading label manufacturers in the Intermountain West, and continues a long tradition of top quality and solid service.